Orlo for Microsoft

We're better together

What if you could enhance your tech stack by combining two powerful systems, bringing together social media insights and the rich data held within your CRM? Well, you can! Orlo’s deep integration for Microsoft Dynamics 365 helps your team to be more efficient and gives your employees back the time to focus on what really matters - providing a great customer experience.

When two become one

Deliver excellent social customer care and engaging content marketing

01

Have great CX

Whether it’s sales, marketing or customer service, the key differentiator of the future is customer experience. With Orlo’s integration for Dynamics 365, you can quickly get a view of all the key customer information from across the business, without switching screens. With this added context, employees are empowered to provide the best customer experience possible.

02

One for all, all for one

By combining all of your customer data in one system and creating a single, unified customer view you can remove siloed data and ensure all agents are working from the same customer record. Reduce the chance of human error and improve audit ability with real-time updates directly from Orlo.

03

Easy as 1, 2, 3...

With our deep, seamless integration, setting up the Orlo for Microsoft Dynamics 365 app is simple. You can easily configure the setup to suit your business needs and only see the data fields that matter to you and your agents.

04

Sharing is caring

Orlo automatically pushes social messages into Dynamics 365, democratising your organisation’s data and breaking down data silos. Creating a real-time database of enriched social data is made simple too, using Microsoft’s Power BI tool.

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Bringing Orlo into the Microsoft ecosystem means that when someone contacts us, all their information will pop up on screen straight away, without the agent having to click through anything. This enables agents to deal with enquiries immediately, providing a resolution as fast as possible, in the right way, on the right channel, with no additional questions or shifting the customer to another channel. For us, that has really changed the customer experience for our customers.

Jarrod Williams - Digital & Marketing Lead Subject Matter Expert - Bromford Housing Group