What if you could enhance your tech stack by combining two powerful systems, bringing together social media insights and the rich data held within your CRM? Well, you can! Orlo’s deep integration for Microsoft Dynamics 365 helps your team to be more efficient and gives your employees back the time to focus on what really matters - providing a great customer experience.
Whether it’s sales, marketing or customer service, the key differentiator of the future is customer experience. With Orlo’s integration for Dynamics 365, you can quickly get a view of all the key customer information from across the business, without switching screens. With this added context, employees are empowered to provide the best customer experience possible.
By combining all of your customer data in one system and creating a single, unified customer view you can remove siloed data and ensure all agents are working from the same customer record. Reduce the chance of human error and improve audit ability with real-time updates directly from Orlo.
With our deep, seamless integration, setting up the Orlo for Microsoft Dynamics 365 app is simple. You can easily configure the setup to suit your business needs and only see the data fields that matter to you and your agents.
Orlo can push social messages into Dynamics 365, democratising your organisation’s data and breaking down silos. Creating a real-time view of enriched social data is made simple too, using Microsoft’s Power BI tool.
If you're interested in adding the Orlo platform to your tech stack, let us show you just how well it fits! Request a demo now with one of our experts, discover what features we can unlock to help you smash your customer service metrics and deliver seamless customer experiences through a variety of digital channels.
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