INDUSTRY SPOTLIGHT

Orlo for Retail

A one stop shop for managing digital conversations

arrow

Let's talk shop...

The world of retail is changing. Customers now expect connected, cross-channel conversations as standard from brands - no matter their size. But delivering an omnichannel experience that leaves your customers satisfied can feel like rocket science, especially with so many channels to manage. Well, it doesn’t have to be that way! No matter the size of your brand or the product you sell, the Orlo platform can be tailored to suit your digital customer experience aspirations, bringing your digital conversations into one, unified inbox. So if Mrs Jones asks where her order is on Live Chat, Twitter and WhatsApp, you can pick up and respond to all of her messages in one place - it’s that simple.

WHO'S PART OF OUR COMMUNITY

Patisserie_Valerie_logo-white
ocado-logo-white
ribble-cycles-logo-white
warbutons-logo-white
hamleys-logo-white

What makes us unique?

line-chart

Bread and butter

Track the influence your social marketing has on transactions to drive up sales and average order values.

One Tool To Rule Them All

All rolled into one

Remove data silos with one platform for all inbound and outbound interactions for both marketing and customer service.

discovery-icon

In their world

Provide great CX on your customers' favourite channels, throughout their journey and see satisfaction soar.

Don't just take our word for it...

two-quotes-white

Orlo’s digital engagement platform is agile and fast-moving technology that effortlessly copes with our rapidly changing requirements. The efficiencies that Orlo’s platform has brought with it has enabled our customer service team to offer a higher level of service and our customers are seeing quicker response times. As a key element of customer satisfaction, this in itself is a real benefit for Ocado shoppers.

Ian Pattle - General Manager for Customer Service & Strategy - Ocado

Keep an ear to the ground

Whether customers are tagging your brand in their posts or talking about you without a direct mention, use Orlo’s Social Listening tool to identify those conversations and respond appropriately. Filter out the noise and monitor what matters most to you - you never know, you could stop a Twitter storm in its tracks! 

That's what gets results

Attributing a return on investment to digital activity should be a walk in the park. With Orlo’s Website Analytics you can join the dots between social clicks and traffic on your site. See what content is driving conversions, transactions and subscriptions and effortlessly attribute ROI to your digital initiatives - piece of cake! 

We're all in this together

With a single platform for your digital conversations, it’s easy for Marketing and Customer Service teams to work in perfect harmony. Collaboration is made simple with the ability to quickly add notes against customers, assign or forward messages to colleagues and ask for validation before posts get sent - it’s easy peasy! 

Just a click away

With Orlo’s Live Chat your customers are able to talk to you instantly, without disrupting their journey. Whether they’re asking about a promotion, have a missing order or want to know when your next product is launching, you can deliver a personalised experience effortlessly and be there for your customers at those ‘moments of truth’ in their browsing journey.

Feeling competitive?

Want to see what others in your sector are doing on social, at a glance? Then Orlo’s Competitor Analysis tool is for you. Stay ahead by keeping an eye on top hashtags, comparing audience growth over time and benchmarking your brand’s performance against the competition. Let Orlo do the leg work, so you don’t have to.