Orlo for Housing Associations

The home of digital conversation management

Get the keys to successful CX

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Build brand reputation by generating, scheduling and pushing omnichannel events and announcements seamlessly through the Orlo Social CX Suite

Construct a data-driven CX by listening in to your tenant pain points and identifying successes across digital channels with next-generation Social Listening.

Gain trust in your tenant community by managing responses and conversations with a clear audit trail through the Orlo Unified Inbox.

Build tenant trust

Delivering social customer care for your tenant community is no easy feat. But with Orlo integrated into your tech stack, you'll have the tools you need to provide a great social experience right at your fingertips. With our Unified Inbox, you'll now be able to manage your inbound and outbound communications quickly and efficiently, giving your tenants the peace of mind and trust that you're always around to provide critical support.

Collaborate across teams

Connect your important announcements with your tenant queries and ensure all areas of your organisation on are the same page. Connecting your Marketing, Customer Service, Contact Centre and Comms teams with the Orlo platform makes collaboration easy, with the ability to quickly add notes to tenant profiles, assign or forward messages to colleagues and ask for validation before a post is sent.

Omnichannel tenant experience

Traditional contact channels, like phone and email, are becoming a bit old hat. Embrace digital channel-shift and be there on the channels your tenants choose! Save time by bringing all of your Social channels into one Unified Inbox, and reduce cost to serve by pairing Live Chat with our AI-driven Chatbot, deflecting inbound contact before it even reaches your team and enabling tenants to self-serve in the moments they need you most!

Single view of your tenants

We're able to interact with a range of CRM systems, enabling your Housing Association to elevate social media insights by combining them with the rich data held within your existing CRM. Get a single view of your tenant, tracking their journey from the first interaction, right through to move out day and beyond! As a Microsoft Premium Tier Partner, Orlo provides a deep and seamless integration with Dynamics 365 and Power BI too.

We were looking for a Live Chat system but had been undecided for some time on which product was best for us. Orlo has given us a competitively priced, flexible and easy to use system that does what we need. Within two weeks of implementation, all of our Customer Engagement Team were up and running and talking via Live Chat with our tenants and other stakeholders.

Let us show you the magic...

Want to find out what the Orlo platform can do for your Housing Association?

If you'd like to see how Orlo can help you to manage community engagement, gauge tenant satisfaction and build reputation across social channels for yourself, fill out the form and get in touch with one of our experts for a tailored demonstration!