<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1355839844837640&amp;ev=PageView&amp;noscript=1">

Orlo for Higher Education

One-to-one conversations on the channels your students choose

arrow

delivery-icon

The more you know...

By your side every step of the way

Measure and monitor the sentiment of your student interactions throughout their journey and be there when they need you most.

development-icon

Use intelligent AI first technology to automatically flag up conversations you need to know about so you can react in real time.

CRM integration icon

Enhance your tech stack with a digital conversation platform that integrates with your CRM and supports a hybrid learning experience.

Edinburgh-Napier-Logo-White-cropped Staffs-Uni-logo-white-cropped Northumbria-logo-white-cropped USW-logo-white-cropped ucb-logo-white-cropped
Trend Detection - Orlo University

Moments that matter

With student wellbeing at the top of the priority list, it’s essential that someone is available to support with any struggles, queries or concerns. Be there to listen, on the channels they chose - whether that’s Social Media, WhatsApp, SMS or Live Chat. Set up triggers to automatically notify you about messages with negative sentiment or specific keywords and ensure you’re always there when you’re needed the most.  

 

Trend Detection - Orlo University
Content is king - Orlo University

Content is king

From informing students of upcoming events to weighing in on the latest education news, ensure you’re engaging your audience consistently by using the Content Calendar to schedule digital campaigns. If you’re stuck on what to say, share student generated content from your monitoring streams or pull posts from your favourite RSS feeds for relevant and timely updates. You can easily understand which campaigns are doing well too, with Orlo’s Performance Analytics! 

 
Keep an ear to the ground - Higher Education

Keep an ear to the ground

With institutions working to provide a hybrid learning experience, allowing students to learn remotely through digital platforms, it's becoming more challenging to keep track of the student journey. Digital channels offer a treasure trove of candid feedback and conversation, so whether your institution has been tagged or mentioned indirectly, Orlo’s Social Listening tool can identify those conversations, giving you the chance to respond appropriately. You can monitor the sentiment of messages too, giving a true picture of the student experience. 

 

Keep an ear to the ground - Higher Education
CRM Integration - Case

Talkin' about an integration

We're able to interact with a range of CRM systems, enabling your university or college to elevate social media insights by combining them with the rich data held within your existing CRM. Get a single view of the student, tracking their journey from the first interaction, right through to graduation day and beyond! As a Microsoft Premium Tier Partner, Orlo provides a deep and seamless integration with Dynamics 365 and Power BI too. 

The reporting and campaign features are a core part of ensuring the development of our social media channels. The combined inbox and scheduling tools have made the work of colleagues who’s full-time job is not social media much smoother as it allows multiple contributors.

Staffs-Uni-logo-white-cropped

Let us show you the magic...

If you're interested in bringing your students on the channels they are already on, let us show you the magic! Request a demo now with one of our experts, discover what features we can unlock to help you smash your customer service metrics, and fulfil your potential to deliver seamless student experiences through a variety of digital channels.