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Orlo for Gambling

One platform to manage customer interactions and experience

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Hit the jackpot with your CX 

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Promote content that meets regulation and boosts brand reputation using Orlo’s Content Generator and Scheduling tools.

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Put your social channel comms in one place and improve your CX by increasing response speed during time-critical events and competitions.

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Keep track of the competitive trends and discover what your customers really feel about your service using Orlo Insights.

Keep crisis at bay

From bad bets and broken games, to cancelled events and crowded servers, you never know what's coming next! When crisis strikes, be safe in the knowledge that, you can take charge and steer the ship through the storm. Whether you want to pause all scheduled marketing posts, turn on approvals for every outgoing message or go into complete lockdown, you can do it all at the click of a button, so you can focus on what matters - keeping customers in the know. 

 

Keep crisis at bay
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Collaborate across teams

Allow your contact centre and comms teams to connect seamlessly, and deal with queries efficiently. With Orlo, collaboration is made simple with the ability to quickly add notes or betting histories to customer profiles, assign or forward messages to colleagues and ask for validation before a post is sent. 

Listen, understand, act 

Whether customers are tagging your organisation in their posts or talking about you without a direct mention, use Orlo’s next generation Listening tool to scope out the winners and losers among your customers, highlight pain points and detect the trends in your community. Filter out the noise and monitor the emotion and sentiment of your customers, so you can offer support to those who aren’t reaching you through traditional channels.

 

Listen, understand, act
Tech stack integration

Tech stack integration

We're able to interact with a range of systems, enabling your organisation to combine social media insights with the rich data held within your CRM. Get a single view of your customers and manage their case from start to finish by tracking their journey from the first interaction, right through to closing their case and beyond. As a Microsoft Premium Tier Partner, Orlo provides a deep and seamless integration with Dynamics 365 and Power BI too! 

Orlo is agile and fast-moving technology that effortlessly copes with our rapidly changing requirements. The efficiencies that the platform has brought with it has enabled our customer service team to offer a higher level of service and our customers are seeing quicker response times.

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Let us show you the magic...

 

Want to find out what the Orlo platform can do for your mabling business? 

If you'd like to see how Orlo can help you to drive keep track of your customer interactions, manage crises across social channels, and  fill out the form and get in touch with one of our experts for a tailored demonstration!