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ORLO FOR CENTRAL GOVERNMENT
Using social to keep the public informed 

Ensuring citizens are informed is vital to keeping the country running. Orlo helps Central Government organisations to engage with citizens across the nation, deliver real-time customer service and build trust with the public.

 

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Grow public engagement
Harness the power of social to get the right information to the right people on the right channels, reducing the spread of misinformation.

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Build public trust
Pair social listening with powerful analytics to understand the sentiment, emotion and voice of the nation to inform your comms strategy.

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Manage inbound demand 
Turn your social accounts into responsive customer service channels to manage inbound interactions and deflect demand.

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Easy as 1, 2, 3 - Analytics

See public engagement grow 

Misinformation can spread like wildfire. Ensure the truth always wins by harnessing the power of social media to broadcast information across the nation. Use Orlo to schedule, manage and analyse campaigns so you can optimise and see impressions, reach and engagement grow!

Easy as 1, 2, 3 - Analytics
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Gain the nation's trust 

When you’re holding the public’s purse strings, it’s essential to gain their trust. Use in depth analytics to track public sentiment and emotion, listen to the voice of the nation and understand their thoughts on the public services you’re delivering, so you can make data-driven improvements to your comms strategy.

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Handle high levels of demand 

Responding to thousands, maybe even millions of citizen enquiries every single year is a serious task. Pair your team with our tech and allow our chatbot to take off some of the load by deflecting demand - decrease resolution times, reduce cost to serve and keep the public satisfied.

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CRM Integration - Case

Provide great citizen experience

Use Orlo’s unified reporting solution to bring your social customer service interactions together with your CRM data, giving your agents a clear view of each case. Monitor customer service SLAs from within the platform to ensure you provide top notch CX!

As a fair-sized comms team with a lot of traffic to coordinate, we get loads of value out of the ability to create and track campaigns, projects and incidents and spend a lot of time taking a deep dive into our analytics to review our efforts and ensure our communications are as effective as they can be.

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Think we might be the one that you want?

If you’re hopelessly devoted  to delivering a great citizen experience through digital channels too, then we’re sure we’d go together like rama lama lama ka dinga da dinga dong. So, what are you waiting for? Fill in the form and and let us know we’re the one that you want!