INDUSTRY SPOTLIGHT

Orlo for Central Government

One platform to manage your conversations with the public

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At the heart of it all...

Central Government bodies serve thousands - if not millions - of customers every single year, so ensuring the public can get in touch as and when they need to is vital. With Orlo, you can be there on the channels your customers choose, with one platform to manage your digital conversations across Social Media, WhatsApp, SMS and Live Chat. Designed with regulated industries in mind, our platform is underpinned by strict governance processes, including the ability to see a full audit trail and validate messages before they leave the platform. Streamline your processes, increase engagement, shift contact to digital channels and empower your team to focus on what matters most - delivering an excellent customer experience.

WHO'S PART OF OUR COMMUNITY

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Orlo has allowed us to get more out of our social media activity, we now get to view the metrics that really matter to an organisation like ourselves – and steer clear from the social metrics we may have focused on in the past. Throughout every step, myself and my colleagues have been supported by our dedicated customer success manager at Orlo, who is on hand to deliver platform support and also advice

Gregor Jones - NHS Confederation