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Central Government bodies serve thousands - if not millions - of citizens every single year, so ensuring the public can get in touch at the moments when they need to most is vital. With Orlo, you can be there on the channels your citizens choose, with one platform to manage your digital conversations across Social Media, WhatsApp, SMS and Live Chat.
Designed with regulated industries in mind, our platform is underpinned by strict governance processes, including the ability to see a full audit trail and approve posts before they leave the platform. Streamline your processes, increase engagement, shift contact to digital channels and empower your team to focus on what matters most - delivering the best possible citizen experience!
With a myriad of social channels to manage and the public always watching, delivering engaging, factual and timely content is no easy feat. From informing citizens of changes in legislation to alerting them of the latest Government advice, ensure you’re updating the public consistently by using the Content Calendar to schedule campaigns. You can share content generated by the public or other Government bodies straight from your monitoring streams too!
When time, resources and budget are limited, the cost-effective Orlo platform drives efficiency and enables your teams to share the load when it comes to digital conversation management. Collaboration is made simple with the ability to quickly add notes against cases, ask for approval before a post is sent and assign or forward messages to colleagues, so each case is handled by the right person - simple as that!
With many services going digital, engaging with the public can be a challenge. Whether customers are tagging your organisation in their posts or talking about you without a direct mention, use Orlo’s Social Listening tool to identify important conversations. Filter out the noise and monitor keywords that matter, so you can identify the conversations that you should be a part of - who knows, you might stop a crisis in its tracks!
We're able to interact with a range of systems, enabling your organisation to combine social media insights with the rich data held within your CRM. Get a single view of your customer and manage their case from start to finish by tracking their journey from the first interaction, right through to closing their case and beyond. As a Microsoft Premium Tier Partner, Orlo provides a deep and seamless integration with Dynamics 365 and Power BI too!