Whether customers are tagging your organisation in their posts or talking about you without a direct mention, use Orlo’s Social Listening tool to identify those conversations and respond appropriately. Filter out the noise and monitor what matters most to you - you never know, you could stop a Twitter storm in its tracks!
Incredible customer experiences start with understanding your audience. Use these insights to develop products, inform strategies and stay ahead of the competition.
Quickly share, flag, assign, or escalate posts to colleagues from within the platform, enabling you to work together to make the most of every customer moment.
Keep your finger on the pulse by monitoring keywords, hashtags, phrases and accounts, so you can react to crises as they emerge and prevent things from escalating.
Monitor mentions of your brand beyond Twitter and Google Adwords and keep an eye on over 2 million data sources, including print media and content behind paywalls with our Media Monitoring solution.
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