Social Listening

Keep an ear to the ground

Whether customers are tagging your organisation in their posts or talking about you without a direct mention, use Orlo’s Social Listening tool to identify those conversations and respond appropriately. Filter out the noise and monitor what matters most to you - you never know, you could stop a Twitter storm in its tracks! 

Knowledge is power

Keep your finger on the pulse and act in the moment

01

The more you know...

Incredible customer experiences start with understanding your audience. Use these insights to develop products, inform strategies and stay ahead of the competition.

02

A joint effort

Quickly share, flag, assign, or escalate posts to colleagues from within the platform, enabling you to work together to make the most of every customer moment.

03

One step ahead

Keep your finger on the pulse by monitoring keywords, hashtags, phrases and accounts, so you can react to crises as they emerge and prevent things from escalating.

04

Stop, press!

Monitor mentions of your brand beyond Twitter and Google Adwords and keep an eye on over 2 million data sources, including print media and content behind paywalls with our Media Monitoring solution.

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In our 4-week winter brand campaign, we had the objective of distributing 5k packs of free tree seeds to the public. Based on the huge success of our previous two campaigns we had set ourselves an ambitious target of 15k. The response was enormous, thanks to Orlo we were able to manage responses much more efficiently than previously. We also use the media monitoring functionality in the platform to find and engage all those who weren’t tagging us in their posts.

Sharon Wennekers - The Woodland Trust