Sit back and relax, safe in the knowledge that your incoming messages are being dealt with. Push Mode for Social enables you and your customer service team to seamlessly manage the flow of inbound social media messages, at scale. Pushing incoming conversations to agents who have the capacity to deal with them as efficiently and quickly as possible.
We’re all guilty of it; cherry-picking the best or simplest tasks for our own. Eliminate this completely with Push Mode for Social by automatically directing incoming conversations to any agent who has the free capacity to deal with them.
Remove the need for a triage role to dish out incoming conversations to agents. Free up valuable time and resources to provide a better all-round customer service experience for your customers - an extra pair of hands is always useful!
Keep things under control by setting the maximum number of conversations a single agent can handle at any given time. Not only does this nifty little feature prevent agents’ attention from being spread too thinly, but it also ensures that your agents don’t get overwhelmed by hundreds of conversations at once.
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