Live Chat

Just a click away

Be there for your customers at those ‘moments of truth’ during their digital journey. With Orlo’s Live Chat your customers are able to talk to you instantly, without disrupting their journey. Whether you’re providing product support, managing a sales enquiry or dealing with a customer service case, you can deliver a personalised experience effortlessly.

Connect in real-time

Be there at the moments that matter

01

Together, together, together everyone!

Working together is made simple with the ability to quickly add notes against chats for context, assign or forward messages to colleagues and escalate cases to managers.

02

A picture paints a thousand words

Sometimes when you’re supporting customers, words just aren’t enough. That’s why you can send and receive multiple file types using Orlo’s live chat! 

03

Keep schtum, we’re undercover!

With the ability to fully customise our Live Chat widget’s look and feel, you can match the tool to your website, so it fits in seamlessly. We’ll be like two peas in a pod! 

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We were looking for a Live Chat system at United Welsh, but had been undecided for some time on which product was best for us. Orlo has given us a competitively priced, flexible and easy to use system that does what we need. Within two weeks of implementation all of our Customer Service Team were up and running and talking via Live Chat with our tenants and other stakeholders.

Gavin Short - Customer Engagement Manager - United Welsh