The Orlo Inbox brings together all of your digital conversations, empowering you and your team to support your customers at the moments they need you most. Whether your interactions take place on Social, Live Chat, WhatsApp or SMS, you can effortlessly deliver the best possible service without leaving the Inbox.
Traditional channels - like the phone - not only come with a far higher cost to serve than their digital equivalents, but they’re decreasing in popularity too. Future proof your engagement strategy, serve your customers on the channels they choose, drive efficiency with smart automation and cut costs at the same time - it’s a win, win, win!
Collaborating with your team when managing customer cases isn’t always simple. Using Orlo, you can easily assign messages to users, add notes for further context, and be sure everyone’s responses are hitting the mark by setting up validation processes for sign off before a message is sent out.
Toggling between systems holding different customer data just isn’t efficient. Orlo can integrate with your existing CRM system to combine all of your customer data in one place, creating a single, unified customer view. Remove data silos, reduce the chance of human error and improve audit ability by ensuring everyone's singing from the same hymn sheet.
See all your digital conversations in one simple inbox - no toggling between tools necessary.
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Support your customers at the moments that matter with our integrated live chat solution.
Say goodbye to silos by enriching your customer information with digital conversation data.
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Be everywhere with everyone by serving your customers on the channels they choose.
Join the conversation on social channels, with both public and private messages in one place.
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Understand the impact of your customer service efforts with a suite of powerful reports.
Utilise the power of AI to deflect inbound enquiries, cut cost-to-serve and improve CX.
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Securely export and save key conversations that take place on your digital channels.
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Efficiently manage your inbound digital and social messages with clever automation.
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