Customer Service

First-class service? Simple!

The Orlo Inbox brings together all of your digital conversations, empowering you and your team to support your customers at the moments they need you most. Whether your interactions take place on Social, Live Chat, WhatsApp or SMS, you can effortlessly deliver the best possible service without leaving the Inbox. 

Become customer obsessed

Drive C-Sat Up and Cost to Serve Down

01

It’s a digital revolution

Traditional channels - like the phone - not only come with a far higher cost to serve than their digital equivalents, but they’re decreasing in popularity too.  Future proof your engagement strategy, serve your customers on the channels they choose, drive efficiency with smart automation and cut costs at the same time - it’s a win, win, win! 

02

Teamwork = dream work

Collaborating with your team when managing customer cases isn’t always simple. Using Orlo, you can easily assign messages to users, add notes for further context, and be sure everyone’s responses are hitting the mark by setting up validation processes for sign off before a message is sent out.

03

All for one, one for all

Toggling between systems holding different customer data just isn’t efficient. Orlo can integrate with your existing CRM system to combine all of your customer data in one place, creating a single, unified customer view. Remove data silos, reduce the chance of human error and improve audit ability by ensuring everyone's singing from the same hymn sheet.

The numbers don't lie...

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% digital channel shift for National Express

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% reduction in labour cost at Ocado

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% drop in response time for Staffordshire Fire Service

But that's not all...

There's so much more to Customer Service!

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Unified
Inbox

See all your digital conversations in one simple inbox - no toggling between tools necessary. 

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Live
Chat

Support your customers at the moments that matter with our integrated live chat solution.

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CRM
Integration

Say goodbye to silos by enriching your customer information with digital conversation data.

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Whatsapp
& SMS

Be everywhere with everyone by serving your customers on the channels they choose. 

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Social
Channels

Join the conversation on social channels, with both public and private messages in one place.

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Performance
Analytics

Understand the impact of your customer service efforts with a suite of powerful reports.

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Brands that like the way we work

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Orlo is agile and fast-moving technology that effortlessly copes with our rapidly changing requirements. The efficiencies that the platform has brought with it has enabled our customer service team to offer a higher level of service and our customers are seeing quicker response times.

Ian Pattle - General Manager for Customer Service & Strategy - Ocado