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First-class service? Simple!

The Orlo Inbox brings together all of your digital conversations, empowering you and your team to support your customers at the moments they need you most. Whether your interactions take place on Social, Live Chat, WhatsApp or SMS, you can effortlessly deliver the best possible service without leaving the Inbox. 

First-class service . Simple - Inbox

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Orlo is the difference between

good and great customer service

Its a digital revolution - Channels

Get it right the
first time

Answering the same questions multiple times doesn’t just drain your resources, it impacts customer satisfaction too! Increase your First Time Resolution by getting your inbound messages in front of the right person, at the right time. Let the robots do the hard work with Orlo’s AI Chatbot managing your digital demand and freeing up your agents to answer the questions that require that human touch!

 

Leave your customers satisfied

With so many digital channels to stay on top of, keeping customers happy isn't always easy! Orlo not only gives you a single view of your digital conversations, but also allows automation to increase your team's efficiency, conversation histories to reduce the need for customer repetition, and AI-driven listening streams to alert you to the conversations you should be a part of! Plus, with the ability for post-approvals, you can be sure your customers get the help they deserve every single time!

Teamwork makes the dream work - Collaboration
All for one, one for all - Integration

See a single view of
your customer 

Toggling between systems holding different customer data just isn’t efficient. That's why our platform can integrate with your CRM system to combine all of your important data in one place to create a single, unified customer view! Remove data silos, reduce the chance of human error and improve audit ability by ensuring everyone's singing from the same hymn sheet.

 

0

% reduction in
labour cost
for Ocado

0

% digital channel
shift for National
Express

0

% drop in response
time for Staffordshire
Fire & Rescue

But that's not all...

There's so much more to Customer Service!

Unified Inbox

See all your digital conversations in one simple inbox - no toggling between tools necessary

Live Chat

Support your customers at the moments that matter with our integrated live chat solution

CRM Integration

Say goodbye to silos by enriching your customer information with digital conversation data

WhatsApp & SMS

Be everywhere with everyone by serving your customers on the channels they choose

Social Channels

Join the conversation on social channels, with both public and private messages in one place

Performance Analytics

Understand the impact of your customer service and marketing efforts with a suite of powerful reports

AI Powered Chatbot

Utilise the power of AI to deflect inbound enquiries, cut cost-to-serve and improve CX

Auditing

Securely export and save key conversations that take place on your digital channels

Automation

Efficiently manage your inbound digital and social interactions with clever automation

Orlo is agile and fast-moving technology that effortlessly copes with our rapidly changing requirements. The efficiencies that the platform has brought with it has enabled our customer service team to offer a higher level of service and our customers are seeing quicker response times.

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Want to connect with your customers using Orlo?

If you're interested in bringing your business and your customers closer together with the Orlo platform, let us show you the magic! Request a demo now with one of our experts, discover what features we can unlock to help you smash your customer service metrics, and fulfil your potential to deliver seamless customer experiences through a variety of digital channels.