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Enhance your tech stack with the Orlo Social CX Suite

 

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“Orlo is at the heart of our Social Media strategy, providing the functionality to publish & analyse content, monitor mentions and engage with customers in one place. This holistic view helps us meet our regulatory responsibilities and maintain control by ensuring that a diverse range of colleagues can work on the parts of our Social Media portfolio that are relevant to their role. ”

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Discover a new way to tackle customer experience

Build brand reputation, manage crisis and boost your digital engagement through better conversations

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... for marketers

Engaging your audience and brand building just got easier with Orlo’s Marketing Engagement tools. Use our Content Generator to create compelling posts, check in on your Content Calendar to ensure you are in front of your audience at key times, and boost your most important posts to ensure you always reach your community in the right place.

... for research

With customer interactions flooding in through countless digital channels, extracting actionable insight from reams of data has always been a tough task - until now. The next generation of social listening has arrived! Ready to listen, understand and act? Let Orlo's new AI-powered Insights suite collect research from the heart of your communities, manage your brand reputation, improve customer experience and boost customer engagement in real-time. 

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... for customer service

Our Unified Inbox brings together all of your digital conversations, empowering you and your team to support your customers in the moments they need you most. Whether your interactions take place through Social, Live Chat, WhatsApp or SMS, you can effortlessly deliver the best possible service without leaving the Inbox. But that's not all - with Orlo's AI-powered Chatbot, you can solve up to 54% of customer enquiries without your team even needing to lift a finger!

Around the clock support

Smashing your customer experience metrics doesn't happen overnight. Whether you need a hand getting set up from our Support team, need some customer engagement expertise from one of our Customer Success Managers, or want to talk through a product innovation idea with our Development team, we'll connect you with the experts at Orlo who will help you to take your strategy to the next level!
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We don’t just talk a good game, we bring it! We’ll let the numbers do the talking…

300

Happy customers

7500

Social accounts managed

94%

Retention rate

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Cross-team data collaboration

With a suite of fully customisable reports, our Performance Analytics solution allows you to measure how you’re doing in an instant. Monitor the metrics that matter in real-time to understand the impact your marketing and customer service efforts are having right now, compared to month on month and year on year, so you can do more of what works - and less of what doesn't!

Want to see it for yourself?

Want to see our Social CX Suite in action? Book a demo with one of our experts, and see how the using Orlo platform can help you manage your reputation, listen in to the noise, and improve your cross-team metrics!