Interview: How things have changed since COVID-19



About this video

Speaker(s): Nick Moore, Leeds City Council & Richard Shilton, Orlo

This week, Rich Shilton, Head of Customer Success at Orlo, sat down for a virtual cuppa with Nick Moore, Digital Development Officer at Leeds City Council, to catch up on how things have changed since the COVID-19 pandemic turned the world upside down. Want to hear how the team at Leeds have been handling 70% more inbound interactions and sent 88% more replies