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We were joined by Vince Scibetta, Customer Care Centre Manager from Diabetes UK, as he shared the benefits of his experience. Listen in as Vince tells all about how Diabetes UK harnesses the power of social media, using it as a contact channel to deliver a seamless customer experience, and how in these uncertain times - when organisations are faced with increasing costs, shrinking budgets and stretched resources - social customer care is changing.
Join us as we discuss:
Vince Scibetta - Customer Care Centre Manager at Diabetes UK
Rosie Watts - Customer Success Manager at Orlo
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