Events and Webinars

Latest Webinar

How to unify customer service and marketing for winning CX

With the help of real-world examples from David Child, Head of PR and Brand at Thomas Cook, Richard Shilton, Head of Customer Success at Orlo, and Nick Lygo-Baker, Founding Director at Paradigm CX Ltd, we’ll discuss:

  • Why it’s been historically so hard to break the silos between service and marketing in major organisations.
  • The invaluable insights and feedback that service staff are able to provide marketing teams to improve their customer understanding.
  • The indisputable benefits to CX that arise from improved customer service and marketing collaboration.
  • Tips to help leaders better achieve unification between their organisation’s service and marketing functions. 

28th September 2021 | 11am BST

Content Card - MyCustomer and Thomas Cook

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Social in a social business

Enabling a CX data culture

The unspoken challenge: managing mental health

The Psychology of Customer Interaction

A sneak peek of things to come from Orlo

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