Customer Success Team
Our Customer Success team develops collaborative and supportive working relationships with our diverse customer base to ensure adoption and use of the Orlo platform. We work with all of our customers to discover their business needs, objectives and committed obligations to help them get the most out of our digital conversations platform.
We take pride in making sure our customers get as much value as possible out of our solution, with training and support provided throughout the entirety of their time with us. Working closely with all internal stakeholders, at every step of the customer journey, we genuinely care about delivering the best customer experience possible to new and existing clients.
We're looking for a professional, confident and experienced Customer Success Manager to join our growing team of Orlonians. Joining a well-established team, your key accountabilities would be:
First things first, you’ll be joining a fun and inclusive team of grafters who genuinely do give a sh*t about each other and their customers. We offer a flexible work environment, 25 days holiday, a competitive salary based on experience and the opportunity to earn an annual bonus.
Orlonians love to work hard and have fun along the way, and on top of that, we’re a curious bunch - continuously learning and growing is important to us, so we offer training and development opportunities to all of our team.
Our recently revamped office is perfectly located right in the heart of Birmingham’s bustling city centre, just a hop, skip and a jump from New Street Station. With a fun and inclusive environment, all the tea and coffee you can drink and great views of the city, it’s a great place to work - but we do offer flexitime and remote working too.
Think this role is for you? Click "Apply" below, and send us an email, we can't wait to hear from you.