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Lots of solutions out there claim to bring digital communication teams together, but Orlo is the only platform purpose built with the needs of marketing and customer service professionals in mind from day one.
Though we boast many global brands as clients we’re just as proud to be born and bred in blighty! Our team, including Customer Success and Support are UK based, so they’re around at the times when you need them most.
The Orlo platform is driven by AI, so we combine the power of your greatest assets - your people - with cutting edge technology that takes the guesswork out of managing your reputation and improving your customers’ experience.
We’re proud to be different and have the bravery to be bold at every opportunity, pushing the boundaries together.
Continually learning, growing and evolving each day - we stay curious and challenge each other.
Our passion drives us to work hard. We put in the graft to get the job done to the best of our abilities.
We believe in showing care and respect to the people we work with every day, always turning up prepared for anything.
We’re a down to earth bunch and we believe being human is key to the great relationships we form with our community.
Armed with no more than a laptop, an office under the stairs and big dreams, Ben Nimmo, Founder & CTO, spotted a gap in the market and created the platform that was to become Orlo. Five months after the first line of code was written version one was released!
2012
2013
The University of Birmingham was the first organisation to trial the Orlo platform, closely followed by our first ever paying customer - Boehringer Ingelheim, the pharmaceutical company. As our customer base began to quickly grow, we hired our first Marketing, Sales and Support team members.
Our first award! We won ‘Digital Customer Service Team of the Year’ at the UK Contact Centre Awards for our work with National Express.
2016
2018
Not only did we undergo a brand overhaul (some of you might remember us as SocialSignIn pre-2018!) but our tech took a huge step forward too. We became the first platform to manage digital conversations with social media, live chat and CRM integration capabilities.
For the first time, based on user reviews, we were recognised as a 'High Performer' in G2 Crowd's Summer Report. Then again in Autumn. And for a third time in Winter!
2019
2020
After the successful development of our deep integration with Microsoft Dynamics 365, we thought it was about time we joined forces, so we became a Microsoft ISV Connect Premium Partner!
We became one of just two social media management platforms to be awarded a place as an official supplier to the Police Digital Service on the Social Media Management & Engagement Framework and held our very first Police Forum at Orlo HQ!
2021
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