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About Us

What we're all about...

 

With a whole load of channels to toggle between and the public always watching, delivering social customer care and marketing content that knocks their socks off is no easy feat. But what if you could enhance your tech stack with one powerful platform to manage your digital conversations? Well, now you can. The Orlo platform empowers you to focus on what really matters - providing a great customer experience - and it only takes a matter of hours to get you set up!

What makes us unique?

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The total
package

With digital channels coming out of our ears, switching from tool to tool not only becomes a nuisance, but a time vacuum too. Orlo provides one platform to manage your digital conversations, whether inbound or outbound, saving you time and effort.

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Made in
blighty!

We’re proud to be a British business, based slap-bang in the middle of the UK in bustling Birmingham! Our entire team - including Customer Success and Support - are always on hand to support you (oh, and our servers are held in the UK too!)

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More bang for
your buck

Sure our platform is full of features, supports over 300 brands and manages millions of conversations, but it’s affordable too! Easy to implement Customer Service and Marketing Engagement solutions with prices that don’t break the bank - hello ROI!

Our platform in numbers

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Happy Customers

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Million Conversations

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% Retention Rate

Our values

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We are bold.

We’re proud to be different and have the bravery to be bold at every opportunity, pushing the boundaries together.

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We are curious.

Continually learning, growing and evolving each day - we stay curious and challenge each other. 

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We graft.

Our passion drives us to work hard. We put in the graft to get the job done to the best of our abilities.

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We give a sh*t.

We believe in showing care and respect to the people we work with every day, always turning up prepared for anything.

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We are genuine.

We’re a down to earth bunch and we believe being human is key to the great relationships we form with our community. 

Don't just take our word for it...

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Orlo has both improved the way we work, and the quality of service we can provide consumers through our social platforms. We can interact with consumers better through the platform, as it enables us to monitor and respond to messages and resolve issues quickly, easily and efficiently.

Jennie Bearman - Social Media Strategic Manager, Warburtons

We've had great support right throughout this process from the Orlo team, who really understand the unique challenges we face in policing and the tools we need to overcome these, especially as we take our first steps into a new way of being accessible to our communities.

Ben Cole - Digital Communications Officer, Dyfed-Powys Police

Our story so far

Born in Brum

Armed with no more than a laptop, an office under the stairs and big dreams, Ben Nimmo, Founder & CTO, spotted a gap in the market and created the platform that was to become Orlo. Five months after the first line of code was written version one was released!

2012

2013

#TeamOrlo started to grow

The University of Birmingham was the first organisation to trial the Orlo platform, closely followed by our first ever paying customer - Boehringer Ingelheim, the pharmaceutical company. As our customer base began to quickly grow, we hired our first Marketing, Sales and Support team members.

We were #winning

Our first award! We won ‘Digital Customer Service Team of the Year’ at the UK Contact Centre Awards for our work with National Express. 

2016

2018

The start of a new era

Not only did we undergo a brand overhaul (some of you might remember us as SocialSignIn pre-2018!) but our tech took a huge step forward too. We became the first platform to manage digital conversations with social media, live chat and CRM integration capabilities. 

We scored a hat trick

For the first time, based on user reviews, we were recognised as a 'High Performer' in G2 Crowd's Summer Report. Then again in Autumn. And for a third time in Winter!

2019

2020

We made some new friends

After the successful development of our deep integration with Microsoft Dynamics 365, we thought it was about time we joined forces, so we became a Microsoft ISV Connect Premium Partner!

The sound of the police

We were one of just two social media management platforms to be awarded a place as an official supplier to the Police Digital Service on the Social Media Management & Engagement Framework.

2021

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A fantastic product offering and a wonderful team makes Orlo a great place to work. It really is an incredibly exciting time to be part of this growing company with grand plans.

Business Development Manager at Orlo

Orlo is the kind of company that grows with you, with clear progression pathways and a leadership team that actively pushes those who know the daily running of the business to have their say on how we operate.

Sales Development Representative at Orlo

An exciting time to be part of the company's journey, genuinely a great place to work with a fantastic team.

Office Manager at Orlo