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About Us

What we're all about...

With a whole load of channels to toggle between and the public always watching, delivering social customer care and marketing content that knocks their socks off is no easy feat. But when you can get it right, the results are totally worth the blood, sweat and tears. What if you could enhance your tech stack with one powerful platform to manage your reputation and improve customer experience? Well, now you can. The Orlo platform empowers you to focus on what really matters, building trust through brilliant digital conversations.

What makes us unique?

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Social CX

Lots of solutions out there claim to bring digital communication teams together, but Orlo is the only platform purpose built with the needs of marketing, comms and customer service professionals in mind from day one.

UK icon

Born in

Though we boast many global brands as clients we’re just as proud to be born and bred in blighty! Our team, including Customer Success and Support are UK based, so they’re around at the times when you need them most. 


AI first

The Orlo platform is driven by AI, so we combine the power of your greatest assets - your people - with cutting edge technology that takes the guesswork out of managing your reputation and improving your customers’ experience. 

Our platform in numbers


Happy Customers


Million Conversations


% Retention Rate

Our values


We are bold.

We’re proud to be different and have the bravery to be bold at every opportunity, pushing the boundaries together.


We are curious.

Continually learning, growing and evolving each day - we stay curious and challenge each other. 


We graft.

Our passion drives us to work hard. We put in the graft to get the job done to the best of our abilities.


We give a sh*t.

We believe in showing care and respect to the people we work with every day, always turning up prepared for anything.


We are genuine.

We’re a down to earth bunch and we believe being human is key to the great relationships we form with our community. 

Don't just take our word for it...


Orlo enables us to manage all Pura’s digital conversations from one platform saving a lot of time and hassle. It allows us to plan and schedule way in advance and Orlo’s translation tools will be essential now Pura is moving into different territories.

Lucy Jones - Head of Social Media, Pura

We've had great support right throughout this process from the Orlo team, who really understand the unique challenges we face in policing and the tools we need to overcome these, especially as we take our first steps into a new way of being accessible to our communities.

Ben Cole - Digital Communications Officer, Dyfed-Powys Police

Our story so far

Born in Brum

Armed with no more than a laptop, an office under the stairs and big dreams, Ben Nimmo, Founder & CTO, spotted a gap in the market and created the platform that was to become Orlo. Five months after the first line of code was written version one was released!



#TeamOrlo started to grow

The University of Birmingham was the first organisation to trial the Orlo platform, closely followed by our first ever paying customer - Boehringer Ingelheim, the pharmaceutical company. As our customer base began to quickly grow, we hired our first Marketing, Sales and Support team members.

We were #winning

Our first award! We won ‘Digital Customer Service Team of the Year’ at the UK Contact Centre Awards for our work with National Express. 



The start of a new era

Not only did we undergo a brand overhaul (some of you might remember us as SocialSignIn pre-2018!) but our tech took a huge step forward too. We became the first platform to manage digital conversations with social media, live chat and CRM integration capabilities. 

We scored a hat trick

For the first time, based on user reviews, we were recognised as a 'High Performer' in G2 Crowd's Summer Report. Then again in Autumn. And for a third time in Winter!



We made some new friends

After the successful development of our deep integration with Microsoft Dynamics 365, we thought it was about time we joined forces, so we became a Microsoft ISV Connect Premium Partner!

The sound of the police

We became one of just two social media management platforms to be awarded a place as an official supplier to the Police Digital Service on the Social Media Management & Engagement Framework and held our very first Police Forum at Orlo HQ! 



We became certified

We have high standards when it comes to data security, so we thought it was about time we got it in writing! We became both ISO 27001 and ISO 22301 registered. 

Our Inaugural BIG Social

In a blur of sensational speakers, captivating conversations and some seriously good street food, we welcomed social media managers, marketing gurus and customer service aficionados from across the UK.



A fantastic product offering and a wonderful team makes Orlo a great place to work. It really is an incredibly exciting time to be part of this growing company with grand plans.

Business Development Manager at Orlo

Orlo is the kind of company that grows with you, with clear progression pathways and a leadership team that actively pushes those who know the daily running of the business to have their say on how we operate.

Sales Development Representative at Orlo

An exciting time to be part of the company's journey, genuinely a great place to work with a fantastic team.

Office Manager at Orlo